Support & Services

SUPPORT & SERVICES

MRAS provides extensive Customer and Aftermarket support for our product lines. Leveraging our extensive experience as an OEM (original equipment manufacturer) for nacelles and their thrust reversers, MRAS products are found on a wide range of jet engines, including the CFM International LEAP-1A and LEAP-1C, as well as GE Aviation’s GEnx-2B, Passport, CF34-10A, CF34-10E and CF6. Strategically located in the Baltimore, Maryland, we are at the heart of the U.S. East Coast air corridor.

We provide a wide range of aftermarket support on a global basis

  • Customer Field support teams located in Asia Pacific, India, Europe, North and South Americas supporting specific product lines
  • Spare Parts and Distribution logistics- See dedicated tab 
  • Product Support Engineering.
  • Technical Publications and distribution
  • Warranty Support- MRAS provides comprehensive warranty support including claim processing, part repair/replacement/recertification, and reimbursement where applicable. Please direct MRAS Warranty related inquiries to MRAS.Warranty@mras.com.
  • To submit a claim, click here

Our Customer Contact Center is fully operational to handle any spare part or technical emergency with two locations (Singapore and Baltimore) providing seamless global support on a 24/7 basis.

Phone +1-410-346-0502 or +6531292468

Email aeroline@stengg.com and aeroline@mras.com

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MRO

MRAS, a division of ST Engineering operates a 100,000 sq. ft. state-of-the-art maintenance, repair, and overhaul (MRO) facility with extensive capabilities and leverages our over 90 years of history including composite materials expertise and jet engine nacelle manufacturing programs.

Engineering Solutions

MRAS is a global leader in engineering solutions for nacelles and aerostructures, delivering exceptional expertise from initial concept development to fielded product support. With a comprehensive range of capabilities and a deep-rooted commitment to innovation, MRAS partners with aerospace OEMs and Tier 1 suppliers to address their most complex engineering challenges. 

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Supplier Resources

MRAS’ Supplier Resources page. It provides a list of resources available for download or viewing online. These resources are presented as a guide to our existing vendors and suppliers. If you have specific questions, please contact the appropriate MRAS buyer.

Technical Publications

MRAS Technical Publications Gateway

To ensure you are contacting the correct OEM for product support please refer to the Hardware Customer Support Responsibilities Chart.

Spares

MRAS provides unrivaled spares support, ensuring you have the critical components you need when you need them. With an extensive on-site inventory of over 5,000 part numbers and a dedicated in-house team offering 24/7 support, MRAS is your go-to partner for world-class spares assistance.